Advocacy
Group Customers
The
Advocacy Group has helped dozens of customers to reduce their
telecom billing and better manage their communications services.
Here are just a few examples of the successes and improvements our
customers have experienced:
A
large, metropolitan area parking corporation retained The Advocacy
Group to perform a telecom bill audit for two of their parking
locations. The Advocacy audit
uncovered several billing errors and identified lines
& services that were no longer needed or being utilized. The changes
made as a result of the audit included:
- Changed
access
areas on
data circuits to
reflect correct charges
- Charged
incorrect
long distance usage rates because PICCs were not correctly set
up
- Converted
Centrex lines to POTS lines when Centrex features were not
needed
- Removed
Linebacker Service when not needed
- Removed
unused lines
- Placed
contracts on data services to reduce monthly billing
- Removed
unused 800 Services
The
audit resulted in almost $20,000.00 in refunds and a $1700.00
reduction in their monthly bills. This customer was amazed at the
“significant cost savings” in their monthly telecom billing!
A
mid-size Midwestern retailer with multiple locations engaged The
Advocacy Group to conduct a telecom audit for all of their
locations. The Advocacy Group was able to negotiate one-time credits
of $212,000.00 with the various telecom providers when the audit
revealed that:
·
This
customer was still paying for data circuits that were supposed to
have been cancelled when they moved.
·
The
monthly rates that this customer was paying for data circuits were
more than the contract rates they had agreed to pay.
In
addition, The Advocacy Group audit reduced the customers monthly
telecomm spend by $10,000.00 per month. This was done by:
-
Negotiated
term agreements for services, rather than paying the higher
month-to-month rates.
-
Cancelled
services that they were still paying for when they moved.
-
Deleted
"Linebacker" (Maintenance) services for the lines that
didn't need it.
-
Cancelled
services that were not being used or had been forgotten about
when they moved from the various locations.
-
Deleted
3rd Party charges on the bill.
When
a mid sized steel fabricator in the Midwest retained The ADVOcacy
Group, they reduced their monthly telecom spend on local service
from $650.00 per month to $480.00 and avoided paying under
utilization charges simply by combining all of their locations under
a single bill and putting their services on the appropriate
contracts. More importantly, The ADVOcacy Group
audited their cellular service and discovered that almost every user
was on the wrong plan based on their calling history and type of
call. By simply putting all of the users on the appropriate
group plan and separating “push to talk” calls from regular
cellular calls, The ADVOcacy Group reduced their monthly cellular
bills by over 50%. Average monthly Cellular expense dropped
from $4,200 to $1,800.
